01
Complacency Monitoring
Features
- Purpose: Track signs and indicators of complacency across locations and over time
- Core practices: Review safety communications to assess overuse of injury statistics as reassurance; balance success with weaknesses
- Triggers: Monthly reviews; highlighting changes over time
- Roles: Review conducted by specialists not involved in creating the communications
- Monitoring: % of times injury statistics used for reassurance; ratio of communications on low-probability vs. frequent events
02
Fatigue and Work Overload
Features
- Purpose: Minimise the potential for fatigue and work overload
- Core practices: Monitor staffing levels including unfilled vacancies, overtime, and long working hours
- Triggers: New projects, cost reduction initiatives, increased staff turnover
- Roles: Supervisors report overtime and staff vacancies
- Monitoring: Overtime; fatigue self-reports
- Safeguards: Require approval for overtime
03
Outside In Learning Program
Features
- Purpose: Avoid "we're uniquely better" thinking
- Core practices: Cross-industry learning scans, external SME reviews, "pre-mortem" and "it could happen here" workshops
- Triggers: After major external incidents; annually for high-hazard tasks
- Roles: Learning team curates; Execs sponsor adoption; Ops pilots and scales
- Monitoring: Number of adoptions, time from insight to practice, outcome improvements
- Safeguards: Focus on threats identified
04
Systems Focused Incident Reviews
Features
- Core practices: Independent team reviews investigations using human factors lens, barrier failure mapping, quality criteria for actions
- Triggers: High potential near misses; repeat deviations; actual harm
- Roles: Cross-functional team; unions/contractors included as needed
- Safeguards: Validate that incidents are reviewed as system rather than person failures