01

Balanced KPIs

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Balanced KPIs

Card 01
Features
  • Purpose: Remove incentive to trade safety for output
  • Core practices: Scorecard tracking barrier health, overdue actions, near-misses, and learning quality
  • Triggers: Annual target-setting; project mobilization; mid-year recalibration
  • Roles: Senior leaders approve weighting; HR embeds in rewards; Finance validates data integrity
  • Monitoring: Bonus mix; high-quality safety work trend; evidence of "gate-kept" plans
  • Safeguards: Independent review to prevent gaming or overreliance on easy metrics
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02

Conflict Identification and Resolution

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Conflict Identification and Resolution

Card 02
Features
  • Purpose: Surface and resolve competing objectives explicitly
  • Core practices: Structured template for conflicts, mitigation strategies, escalation path, rationale, and dissent capture
  • Triggers: Emerging conflict (e.g., schedule slip vs. critical control impairment)
  • Roles: Cross-functional quorum (Ops/Project/HSE/Finance)
  • Monitoring: Issues identified and resolved; quality of learning actions from decisions
  • Safeguards: Post-decision review to detect hindsight drift toward production bias
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03

Stop the Job

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Stop the Job

Card 03
Features
  • Purpose: A simple way to stop work when pressures rise or safety controls are absent
  • Core practices: Verbal stop; supervisor acknowledges; hazard clarified; controls added before restart; stop recorded
  • Triggers: Unclear task, missing/failed control, changing conditions, fatigue
  • Roles: Universal authority; leader response time standard; supervisor records stop; no-reprisal rule monitored
  • Monitoring: Number of stops, time to resolution, recurrence rate, worker confidence surveys
  • Safeguards: Investigate absence of stops over time or across locations
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04

Capacity and Schedule

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Capacity and Schedule

Card 04
Features
  • Purpose: Counter overly optimistic deadlines and insufficient resourcing
  • Core practices: Pre-job "capacity check," buffers by risk class, dedicated time for maintenance
  • Triggers: Before starting or re-starting any significant activity
  • Roles: Planner, supervisor, HSE; PM owns re-planning when conditions drift
  • Monitoring: Forecast bias (promise vs. actual); buffer consumption
  • Safeguards: Gatekeeping — work cannot start without safety-resource confirmation
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