01
Challenge Culture and Speak-Up Amplifiers
Features
- Purpose: Counter discounting of bad news; protect dissent
- Core practices: Anonymous options, "ask the ugly question" prompts in meetings, feedback loops
- Triggers: Risk reviews, pre-job briefs, planning gates
- Roles: Leaders solicit dissent; HSE tracks response timeliness
- Monitoring: Volume/quality of challenges; time to closure; repeat themes
- Safeguards: Anti-retaliation checks; publish "you said, we did"
02
Executive Learning Teams
Features
- Purpose: Reconnect leaders to risk reality and operational drift
- Core practices: Monthly walk plan; open questions; capture "work-as-done" insights; feed into fixes
- Triggers: New assets, seasonal modes, post-change
- Roles: Exec/Senior leaders with local reps; follow-up owners assigned
- Monitoring: Number of insights implemented; sentiment on psychological safety
- Safeguards: No inspections during walks; separate from compliance checks
Features
- Purpose: Avoid impracticable rules that drive non-compliance
- Core practices: User-centred design, pilots, checklist simplification, photographs, tooling checks
- Triggers: New/changed process; high deviation rate; incident learnings
- Roles: Procedure owner, frontline reps, HSE facilitates
- Monitoring: Deviation rate trend; time-on-task; error traps removed
- Safeguards: Version control; sunset legacy procedures; training refresh
04
Capture and Understanding
Features
- Purpose: Systematic process to find workarounds and analyse the drivers
- Core practices: Dedicated resources to find workarounds, analyse drivers, propose solutions, and close-out learning
- Triggers: Monthly workaround hunts
- Roles: Trained staff conduct workaround hunts; results shared with management and HSE professionals
- Monitoring: Number of workarounds captured; % of repeat workarounds at same location
- Safeguards: Safety professional inspections to validate quality of workaround hunts